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Club Manager
$55,000 - $55,000/Yr
Planet Fitness - Revere, MA
posted about 2 months ago
Full-time - Mid Level
Revere, MA
Amusement, Gambling, and Recreation Industries
About the position
The Club Manager at Planet Fitness is responsible for overseeing club operations, ensuring a positive member experience, and maintaining the financial stability of the club. This role is crucial in fostering a high-energy atmosphere within the Judgement Free Zone, where inclusivity and comfort are prioritized. The Club Manager will lead a team, implement best practices in hiring and training, and drive member engagement and satisfaction.
Responsibilities
- Grow, develop and build a winning team by utilizing best practices in hiring, training, coaching and performance management.
- Utilize training tools available to hold team accountable for essential learning.
- Teach your team to provide +1 service and lead by example in the gym every day.
- Ensure every member has a friendly greeting upon entering/exiting the gym.
- Develop a plan to drive EFT through maximizing KPI's in your club.
- Be responsible for a timely, professional and solution-oriented response to member service submissions.
- Create raving fans by ensuring proper open and close procedures are followed.
- Write an effective schedule that meets hours determined by payroll grid.
- Be accountable for your team's knowledge of critical information such as marketing promotions and corporate initiatives.
- Ensure all employees participate in company provided CPR certification within 60 days of hire.
- Develop your assistant manager into a future leader by providing on-the-job training.
- Perform daily bank deposits to ensure timely deposit of club revenue.
- Exhibit flexibility with your schedule to cover team needs.
- Review Fitness EMS platform daily to ensure club maintenance requests are up to date.
- Provide weekly updates to the Regional Manager regarding maintenance tickets.
Requirements
- Experience in customer service and ability to exceed member expectations.
- Strong listening skills to understand staff and member perspectives.
- Problem-solving skills to recognize and define issues and provide solutions.
Nice-to-haves
- Experience in the fitness industry.
- Previous management experience in a customer-focused environment.
Benefits
- On-the-job training
