Club Services Attendant

The Bay Club - Rancho Santa Fe, CA

- Entry Level

Rancho Santa Fe, CA

Amusement, Gambling, and Recreation Industries

About the position

The Club Service Attendant is a non-exempt position whose primary responsibility is overseeing the Club Services department to ensure that golf guests are appropriately introduced to the course and facilities, and that all rounds begin in a timely manner. In addition, this position will assist in the cleanliness and upkeep of the golf cart fleet and facilities, as well as the driving range staff, equipment and facilities. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Responsibilities

• Daily walk-throughs to ensure staff is maintaining a clean, organized and safe facility
• Manage the Club Services and Driving Range operations to ensure efficiency and exceptional member, guest and Associate service
• Manage supply inventory through monthly audits and loss control measures, and ensuring that all supplies are adequately stocked
• Oversee day-to-day department operations run safely, smoothly and efficiently through a visible management presence and leadership
• Provide enthusiastic and professional service to all guests
• Assist with (un)loading of golf bags out of cars and into golf carts
• Maintain and exhibit knowledge of the property, golf course and etiquette
• Inform players of the course local rules and regulations
• Inform guests of any peculiarities of the course or facilities
• Ensure that all players start in the correct order, and maintain that order and pace while on the course
• Ensure that all players tee off on time and at the correct tee
• Keep records of all rounds played, as well as cart usage
• Ensure all players have receipts that are turned in at the start of play
• Communicate with the Golf Shop and the ranger regarding the status of the tee times
• At the end of the day collect, organize and submit all records of play, including receipts and tee sheets
• Clean clubs for members and guests upon completion of round, as well as do the same for the rental equipment
• Wash and maintain golf cart fleet, including the beverage cart
• Transport carts from cart shelter to the cart staging area outside of the golf shop
• Ensure cart fleet is stocked throughout the day with pencils, scorecards, tees, water, ice and sand
• Empty trash in and around the golf facilities
• Clean the shoe station of loose grass clippings
• Sweep and clean around the clubhouse and the outdoor grounds
• Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
• Communicate timely and follow up as appropriate
• Active participation in events, programs, meetings and training
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Schedule varies and may require weekend and holiday hours, days and evenings

Requirements

• Ability to provide enthusiastic and professional service to all guests
• Knowledge of the property, golf course and etiquette
• Strong communication skills to interact with senior management, managers, other Associates, members, and guests
• Ability to maintain a clean, organized and safe facility
• Ability to manage supply inventory and conduct audits

Nice-to-haves

• Experience in a customer service role
• Familiarity with golf operations and etiquette
• Previous experience in a supervisory or management role

Benefits

• Professional development opportunities
• Participation in club events and programs