CMA Onsite Association Community Manager

$58,656 - $65,000/Yr

Community Management Associates - Franklin, TN

Full-time - Mid Level

Franklin, TN

Real Estate

About the position

The On-Site Community Association Manager plays a crucial role in managing the operations of a Homeowner's Association (HOA) in Franklin, TN. Reporting to the General Manager, this position involves overseeing various administrative tasks, facilitating communication between the Board of Directors and residents, and ensuring the smooth operation of community events and services. The manager will also assist in budgeting, contractor management, and compliance with HOA regulations.

Responsibilities

• Handle office administration tasks such as receiving Architectural requests and answering customer service calls and emails.
• Work with the General Manager to provide reporting to the Board of Directors.
• Update the website and provide new Homeowner access.
• Coordinate events throughout the community.
• Manage the concession stand and relationship with the pool management company during the summer season.
• Assist the Homeowner Association in the competitive bidding process for property improvements and contracts.
• Supervise contractors providing recurring services and monitor their performance.
• Perform regular site visits to maintain knowledge of property conditions.
• Receive service requests for repairs or maintenance of property and amenities.
• Prepare the Annual Budget including contract pricing and operating costs.
• Communicate Board or Committee decisions to residents living in the Community.
• Attend monthly Board meetings and implement Board action items.

Requirements

• 1-2 years of customer service experience.
• Working knowledge of the budgeting process.
• Project management skills.
• Strong interpersonal communication and organizational skills.
• Excellent written and verbal communication skills.
• Valid Driver's license with a clean driving record.
• Ability to pass background and drug tests.

Nice-to-haves

• Business and/or project management background.
• Community Management Associates (CAM) license.
• College Degree preferred.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program