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Henry Ford Hospital - Detroit, MI
posted 19 days ago
About the position
The position involves conducting business requirements reviews and independently formulating logical statements of business requirements. The individual may participate in joint application development sessions and is responsible for analyzing and revising existing system logic difficulties. Suggestions for problem solutions or software enhancements may also be made. The role requires partnering with business process experts to learn and understand problems with software, and may involve performing as a business analyst. Additionally, the position provides ongoing operational and technical support for the Computerized Maintenance Management System (CMMS) application and offers technical oversight of applicable reporting systems and processes. Responsibilities include continuous improvement and development, data query and validation, reporting functions, technical writing including procedures and workflows, and operational training on applications associated with CMMS operations. The individual will routinely interact and collaborate with multiple departments including Clinical Engineering, Plant Operations, Culinary, various IT departments, project management, and operations personnel in support of the CMMS technology and data management. Close collaboration with leadership is essential to ensure continuous improvement and innovation to maximize utilization of system capabilities.
Responsibilities
- Conducts business requirements reviews and independently formulates logical statements of business requirements.
- May participate in joint application development sessions.
- Analyzes and revises existing system logic difficulties.
- May make suggestions for problem solutions or software enhancements.
- Partners with business process experts to learn and understand problems with software.
- May perform as a business analyst.
- Provides ongoing operational and technical support for the Computerized Maintenance Management System (CMMS) application.
- Provides technical oversight of applicable reporting systems and processes.
- Responsible for continuous improvement and development, data query and validation, reporting functions, technical writing including procedures and workflows, and operational training on applications associated with CMMS operations.
- Routinely interacts and collaborates with multiple departments including Clinical Engineering, Plant Operations, Culinary, various IT departments, project management, and operations personnel.
- Works closely with leadership to ensure continuous improvement and innovation in order to maximize utilization of system capabilities.
Requirements
- Bachelor's degree.
- Five (5) years applicable work experience.
- Previous application and database support experience.
- Proficiency in MS Excel/Access/Word/PowerPoint/Outlook/Visio.
- SQL experience, preferred.
- Experience with CMMS, preferred.
- Able to communicate in a professional, courteous and effective manner (written and verbal).
- Able to problem solve and troubleshoot application matters in a fast-paced environment.
- Able to develop and maintain strong working relationships with key clients, vendors and staff.
- Able to lead and/or participate in task groups to define, develop, document, communicate, and implement process improvements and initiatives.
- Understanding of desktop computer hardware and software configurations on a range of computing platforms including desktops, laptops, tablets, etc.
- Familiarity with standard concepts, practices, and procedures as they relate to operating systems, and networking.
- Organized and safety conscious.
- Previous clinical trial experience required.
- Ability to multitask and adapt to changing environments.
