CMP - Marketing Manager

Travel & Leisure Group Ltd - Destin, FL

Full-time - Mid Level

Destin, FL

10,001+ employees

Publishing Industries

About the position

The Marketing Manager at Travel + Leisure Co. is responsible for leading the marketing team to enhance site marketing conversion and ensure effective communication between various departments. This role involves direct management of team members, overseeing performance, and resolving operational issues related to marketing and sales. The Marketing Manager plays a crucial role in maintaining marketing standards and coordinating with sales management to optimize tour flow and marketing programs.

Responsibilities

• Direct management of the Marketing Team including hiring, training, and performance reviews.
• Maintain total site marketing conversion according to site marketing standards.
• Resolve issues pertaining to tour statuses, bookings, and coding.
• Order and maintain departmental supplies such as collateral material and uniforms.
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Compile data on each team member's performance and prepare necessary reports for management.
• Coordinate with In-House and Frontline sales management regarding tour seats and potential tour flow.
• Ensure timely dissemination of pertinent information related to Marketing/Concierge.
• Coordinate with sales regarding new or changes in marketing programs.
• Submit employee payroll in a timely manner.
• Perform other related functions as required.

Requirements

• Timeshare experience in sales and marketing required.
• 2 years management or supervisory experience preferred or 2 years of timeshare equivalent experience.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Strong customer service skills to deal with both customers and salespeople.
• Attention to detail and ability to handle simultaneous situations.
• Problem-solving skills to manage departmental issues.
• Knowledge of commission payroll processes.
• Proficiency in Microsoft Office.
• Ability to work independently.
• Preferred Club Elite Winners status.
• Ability to collaborate with multiple departments.

Nice-to-haves

• Experience in hospitality or tourism industry.
• Familiarity with digital marketing strategies.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization
• 401k with employer match (subject to eligibility)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program