CMP - Marketing Manager

Wyndham Hotels & Resorts - Destin, FL

Full-time - Mid Level

Destin, FL

10,001+ employees

Accommodation

About the position

The Marketing Manager at Travel + Leisure Co. is responsible for the direct management of the marketing team, ensuring effective operations and high performance. This role involves hiring, training, and motivating team members, maintaining marketing standards, and resolving issues related to tour statuses and bookings. The manager will also compile performance data, coordinate with sales management, and ensure timely dissemination of marketing information.

Responsibilities

• Direct management of the Marketing Team including interviewing, hiring, and training employees.
• Plan, assign, and direct work for the marketing team.
• Conduct performance reviews and provide motivation, rewards, and disciplinary actions when necessary.
• Maintain total site marketing conversion according to site marketing standards.
• Resolve issues pertaining to tour statuses, bookings, and coding.
• Order and maintain departmental supplies such as collateral material and uniforms.
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Compile data on each team member's performance and prepare necessary reports for management.
• Coordinate with In-House and Frontline sales management regarding tour seats and potential tour flow.
• Ensure timely dissemination of pertinent information related to Marketing/Concierge.
• Coordinate with sales regarding new or changes in marketing programs.
• Submit employee payroll in a timely manner.
• Perform other related functions as required.

Requirements

• Timeshare experience in sales and marketing required.
• 2 years management or supervisory experience preferred or 2 years timeshare equivalent experience.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Strong customer service skills to deal with both customers and salespeople.
• Attention to detail and ability to handle simultaneous situations.
• Ability to manage departmental problems and situations effectively.
• Knowledge of commission payroll and understanding of payroll processes.
• Proficiency in Microsoft Office.
• Ability to work independently.
• Club Elite Winners preferred.
• Ability to interact and partner with various departments within the company.

Nice-to-haves

• Experience in hospitality or customer service roles.
• Familiarity with marketing programs and strategies in the timeshare industry.

Benefits

• Medical, Dental, and Vision insurance coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability insurance.
• Paid time off, parental leave, and holidays (subject to position).
• Wish day paid time to volunteer at an approved organization.
• 401k with employer match (subject to eligibility requirements).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.