CoCounsel Customer Success Manager, Small Law

$102,200 - $208,800/Yr

Thomson Reuters - Oxnard, CA

Full-time - Mid Level

Oxnard, CA

10,001+ employees

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About the position

Thomson Reuters is seeking a Customer Success Manager to enhance the adoption and usage of its CoCounsel Core & Drafting products among small law firm customers. This role involves developing strategies for product adoption, facilitating onboarding and training, and collaborating with various teams to meet customer needs. The ideal candidate will have a legal background and experience in customer success within a legal technology context.

Responsibilities

• Develop and implement strategies to drive product adoption and maximize usage among small law firm customers.
• Facilitate onboarding and training for small law firm customers on CoCounsel software.
• Analyze product usage data to improve customer satisfaction and retention rates.
• Develop campaigns and initiatives for customer onboarding and training, including customized programs.
• Regularly communicate with small firm customers to ensure their needs are met and they realize the full value of the software.
• Work cross-functionally with Sales, GTM, Product, and Marketing teams to address customer needs.
• Become a CoCounsel expert and provide support to customers regarding best practices.

Requirements

• Law Doctoral degree (J.D.) or equivalent legal education.
• 1 year of experience in a law office or legal technology company.
• Strong presentation and communication skills.
• Experience in a customer success or customer-facing role.
• Leadership skills and ability to work cross-functionally.

Nice-to-haves

• Experience with Generative AI technology.
• Interest in learning about new technology and software.

Benefits

• Commuter assistance
• Health savings account
• AD&D insurance
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Gym membership
• Life insurance