Co-op - Crew Resources - Training Analytics - Pilot Learner Experience and Strategy (Spring, 2025)

Delta Air Lines - Atlanta, GA

Full-time - Intern

Atlanta, GA

Air Transportation

About the position

Delta Training Analytics team is seeking a highly motivated and data-curious Co-Op who is excited to leverage data to improve the Pilot Training Experience. The Co-op will work closely with the teams responsible for the development, design, and delivery of all training for our 16,000+ pilots. In this role, you will have the opportunity to provide support with various initiatives aimed at enhancing the training experience for pilots. One of the key areas of focus will be Learner Insights & Advisory, where you will deepen the understanding of the training experience and champion the needs of pilots before, during, and after training through research and insights shared from Learner Feedback. You will track and monitor pilot performance against feedback to determine if there is a gap in training programs, ensuring that the training provided meets the needs of the pilots effectively. In the area of Learner Analytics, you will conduct ad hoc analysis to support training curriculum changes or the development of new training programs. This includes helping to create cross-divisional reporting that measures training performance and effectiveness. You will also refresh current dashboards or help develop new widgets/dashboard views, expanding current topic modeling programming to increase accuracy and identify new topics or emerging themes. Additionally, you will support long-term strategy development in Learner Experience Strategy & Integration, which includes pilot training journey mapping and touchpoints, expanding Listening Posts, standardization of surveys, and new data collection implementation. This role is an excellent opportunity for someone looking to gain hands-on experience in data analysis and contribute to the improvement of pilot training processes.

Responsibilities

• Support the development, design, and delivery of training for pilots.
• Conduct research and gather insights from Learner Feedback to improve training experiences.
• Track and monitor pilot performance against feedback to identify gaps in training programs.
• Perform ad hoc analysis to support training curriculum changes or the development of new training programs.
• Create cross-divisional reporting to measure training performance and effectiveness.
• Refresh current dashboards and develop new widgets/dashboard views.
• Expand topic modeling programming to increase accuracy and identify new topics or emerging themes.
• Assist in the development of long-term strategy for pilot training journey mapping and touchpoints.

Requirements

• Currently enrolled full-time and pursuing a bachelor's degree in Engineering, Computer Science, Data Science, Mathematics/Statistics, Economics, or a related quantitative field.
• Experience or a demonstrated interest in data analysis and coding, preferably SQL.
• Proficient with Microsoft Windows and strong computer skills, including knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Access).
• Strong organizational, project management, and personal management skills.
• Robust verbal and written communication skills at all levels.
• Ability to work well in teams.
• Possesses a high school diploma, GED, or high school equivalency.
• At least 18 years of age and authorized to work in the United States.

Nice-to-haves

• Experience performing statistical analysis and modeling (i.e., linear regression, segmentation, non-linear predictive regression, operations research, and/or machine learning).
• Experience with coding software (i.e., SQL, SAS, C, Python, VBA, R, etc.).
• Coursework in statistics, data science, computer science, operations research, marketing, etc.

Benefits

• Competitive salary range of $68.7K - $87K per year.
• Opportunities for professional development and growth within the company.