This co-op will be responsible for assisting with system-wide OnBoard Services (OBS) projects and execution of special programs across the network worth ~$120M annually. These programs will vary from Continuous Improvement, Lean methodology implementation, process efficiencies, operational support and guidance, resource planning/optimization, cost savings initiatives, data analysis, and driving productivity. The Co-Op will be expected to design and facilitate roll outs and provide all Catering vendors and OBS leaders with training centered around OBS initiatives. This position requires process engineering and change management skills to ensure successful completion of each initiative. This leader will be expected to become an expert in programs such as IFX, GP4 and O2P. They will develop systems of tracking and compliance of project plans. They will also be expected to engage with all OBS and In-Flight Services (IFS) Leaders to implement continuous improvement and cost savings ranging from $50-100M annually. The team coordinates with leadership from multiple Business Units across OBS, Finance, and IFS, including Directors, Managing Directors, and Vice President levels. Responsible for interfacing with catering operations local management, vendors, Finance, Information Technology, Flight Crew, and Airport Customer Service on strategic programs. The Program Manager will also be responsible for developing and presenting strategic business cases and delivering projects on time / under budget. In some cases, they will be responsible for testing content and usability, and partner with Delta Technology and other parties to troubleshoot any issues.
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