Co-Op, OnBoard Services (OBS) - Continuous Improvement (Fall 2025)

- Intern

Atlanta, GA

Air Transportation

About the position

This co-op will be responsible for assisting with system-wide OnBoard Services (OBS) projects and execution of special programs across the network worth ~$120M annually. These programs will vary from Continuous Improvement, Lean methodology implementation, process efficiencies, operational support and guidance, resource planning/optimization, cost savings initiatives, data analysis, and driving productivity. The Co-Op will be expected to design and facilitate roll outs and provide all Catering vendors and OBS leaders with training centered around OBS initiatives. This position requires process engineering and change management skills to ensure successful completion of each initiative. This leader will be expected to become an expert in programs such as IFX, GP4 and O2P. They will develop systems of tracking and compliance of project plans. They will also be expected to engage with all OBS and In-Flight Services (IFS) Leaders to implement continuous improvement and cost savings ranging from $50-100M annually. The team coordinates with leadership from multiple Business Units across OBS, Finance, and IFS, including Directors, Managing Directors, and Vice President levels. Responsible for interfacing with catering operations local management, vendors, Finance, Information Technology, Flight Crew, and Airport Customer Service on strategic programs. The Program Manager will also be responsible for developing and presenting strategic business cases and delivering projects on time / under budget. In some cases, they will be responsible for testing content and usability, and partner with Delta Technology and other parties to troubleshoot any issues.

Responsibilities

• Responsible for strategic planning and Project Management Oversight for OBS projects and initiatives.
• Partner with cross-functional teams to identify and drive process and specification modifications to gain efficiencies and reduce cost.
• Run Lean workshops with operational teams, leaders, and business partners to identify areas of opportunity, reduce waste, and incorporate process improvements from a productivity, financial, and safety perspective.
• Focus on transformational changes and approaches to maximize impact of process enhancements.
• Influence change without authority internally and externally to drive improvement and to achieve desired operational changes for internal and external customers.
• Drive solution-based recommendations and improvements to ensure integrity and success of the catering operation and its processes.
• Interpret and report performance metrics to key stakeholders (internal and external) to drive accountability and escalate performance degradation in a timely manner.
• Oversee process for ensuring compliance of new launches, spec changes, and pack out changes.
• Responsible for technical support, training, and ongoing subject matter expert of OBS systems and tools.
• Support the OBS division, encompassing but not limited to: Food Safety, Ramp Safety/Security, Daily reporting, Audits, Dispatch and Provisioning Technology.

Requirements

• Student in an Undergraduate degree program in a relevant field, preferably Engineering or Analytical program.
• Embrace diverse people, thinking, and styles.
• Consistently prioritize safety and security, of self and others, at all times.
• Analytical, process-driven, solution-oriented, multi-task capable, and demonstrated ability to work well with others in a fast-paced time-sensitive environment.
• Shows initiative and self-directs work with minimal direction.
• Maintain strict confidentiality of all information, including but not limited to data, contracts, internal discussions, ideas, theories, and proposals.
• Highly proficient computer skills, including advanced knowledge of Microsoft Excel, PowerPoint, and Word are required.
• Sound organizational and planning skills, excellent verbal and written communication skills, strong interpersonal skills, and a proven ability to make intelligent business decisions.
• Willing and able to travel, depending on need.
• Ability to interact effectively and appropriately with management and employees at all levels.
• Must have project management experience and analytic skills.
• Interest in transformational change, leadership growth, and a track record of servant leadership and ability to influence without authority.
• Must be a strong team player, detail-oriented, and perform well under pressure.
• Must convey a professional image with an ability to lead, manage, and communicate to all levels of associates in a team environment.

Nice-to-haves

• Engineering background or experience.
• Certification and/or experience in Lean Continuous Improvement.

Benefits

• This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.
• Working as a Co-op does not guarantee a full-time opportunity upon graduation.
• This position requires you to work for 2-3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.