COAF Ops Sr. Coordinator - Refi Lien Perfection (Onsite)

Capital One - Plano, TX

Full-time - Entry Level

Plano, TX

Credit Intermediation and Related Activities

About the position

The COAF Ops Sr. Coordinator - Refi Lien Perfection role at Capital One involves processing lien placement transactions within the Title Department. The position requires excellent organizational skills, the ability to manage multiple tasks independently, and effective communication with customers and third parties. The role emphasizes professional growth and a supportive work environment, aligning with Capital One's values of Excellence and Doing the Right Thing.

Responsibilities

• Process lien placement transactions within the Title Department.
• Make calls to customers, dealerships, DMVs, and other financial institutions.
• Utilize probing questions to obtain required information from customers and third parties.
• Communicate state-specific title requirements clearly to borrowers.
• Pre-fill state documents required for lien placement and prepare cover letters.
• Operate fax and copy machines as needed.
• Track and report productivity results and portfolio volumes in Excel.
• Demonstrate great attention to detail and effective typing skills.
• Communicate effectively both verbally and in writing.
• Work independently while managing multiple priorities.
• Display flexibility and willingness to learn on the job.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 6 months of customer service experience.
• At least 1 year of experience using Microsoft Office or Google Suite.

Nice-to-haves

• At least 1 year of titles or lien placement experience.

Benefits

• Medical, Dental, Vision, Prescription coverage starting Day 1
• Flexible Scheduling
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance and Disability Insurance
• 401 K and Stock Purchase Plan