Collaboration Solutions Architect (Voice Engineer)

$121,900 - $240,100/Yr

Clorox - Alpharetta, GA

Full-time - Mid Level

Alpharetta, GA

Chemical Manufacturing

About the position

The Collaboration Solutions Architect (Voice Engineer) at Clorox is responsible for designing, implementing, and maintaining the company's unified communications infrastructure, with a focus on Cisco Unified Communications Manager (CUCM) and related voice communication systems. This role involves overseeing the global replacement of voice infrastructure, ensuring high-quality communication, and integrating various collaboration tools to enhance organizational productivity. The ideal candidate will have extensive experience in Cisco technologies and a proven track record in managing collaboration tools.

Responsibilities

• Design and implement scalable and reliable Cisco Unified Communications Manager (CUCM) solutions to meet the organization's voice communication needs.
• Develop and manage advanced voice systems, including VoIP, SIP trunking, and PSTN integration, ensuring high-quality communication across the organization.
• Replace and overhaul voice infrastructure globally, ensuring compliance with modern standards and supporting systems such as call center software, E911, paging systems, fax systems, security systems, and cellular voice solutions.
• Experience in migrating SIP trunks to cloud-based SIP trunking solutions.
• Design, implement, and manage audio and video conferencing solutions, including the selection of appropriate hardware and software to facilitate effective collaboration.
• Integrate conference room technologies with unified communications platforms to create seamless meeting experiences, including automated control systems for lighting, sound, and video.
• Ensure high availability and performance of wireless services.
• Assess and optimize network infrastructure to support the smooth operation of voice, video, and data traffic, with a particular focus on Quality of Service (QoS) and bandwidth management.
• Implement robust security measures and ensure compliance with relevant regulatory requirements to protect communication systems.
• Manage vendor relationships to procure the best communication and collaboration solutions.
• Provide training and high-level technical support to end-users and IT staff, ensuring the effective use of communication systems.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Professional certifications in Cisco technologies such as CCNP or CCIE.
• 8+ years of experience in a similar role with a strong focus on unified communications, Cisco CUCM, and collaboration technologies.
• Deep knowledge of voice and video communication principles, network infrastructure, and QoS.
• Experience with call center software and integrations, E911, paging systems, fax systems, security systems, cellular voice solutions, and migration of SIP trunks to cloud-based SIP trunking.
• Experience with the design and implementation of audio and video conferencing solutions and conference room systems.
• Strong project management skills and the ability to lead projects from conception through to implementation.
• Excellent problem-solving abilities and a commitment to high-quality service delivery.
• Strong communication and interpersonal skills with the ability to articulate technical concepts to non-technical stakeholders.

Nice-to-haves

• Wireless experience is a plus but not required.

Benefits

• Comprehensive health plans
• Market-leading 401(k) program with a company match
• Flexible time off benefits including half-day summer Fridays depending on location
• Inclusive fertility/adoption benefits
• Participation in Clorox's incentive plans