Collaboration Solutions Architect (Voice Engineer)

$121,900 - $240,100/Yr

Clorox - Durham, NC

Full-time - Mid Level

Durham, NC

Chemical Manufacturing

About the position

The Collaboration Solutions Architect (Voice Engineer) at Clorox is responsible for designing, implementing, and maintaining the company's unified communications infrastructure, with a focus on Cisco Unified Communications Manager (CUCM) and related voice communication systems. This role involves overseeing the global replacement of voice infrastructure, ensuring high-quality communication, and integrating various collaboration tools to enhance organizational productivity. The ideal candidate will have extensive experience in Cisco technologies and a strong background in voice and video communications.

Responsibilities

• Design and implement scalable and reliable Cisco Unified Communications Manager (CUCM) solutions.
• Develop and manage advanced voice systems, including VoIP, SIP trunking, and PSTN integration.
• Replace and overhaul voice infrastructure globally, ensuring compliance with modern standards.
• Experience in migrating SIP trunks to cloud-based SIP trunking solutions.
• Design, implement, and manage audio and video conferencing solutions.
• Integrate conference room technologies with unified communications platforms.
• Ensure high availability and performance of wireless services.
• Assess and optimize network infrastructure for voice, video, and data traffic.
• Implement robust security measures for communication systems.
• Manage vendor relationships for communication and collaboration solutions.
• Provide training and high-level technical support to end-users and IT staff.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Professional certifications in Cisco technologies such as CCNP or CCIE.
• 8+ years of experience in a similar role with a focus on unified communications and Cisco CUCM.
• Deep knowledge of voice and video communication principles, network infrastructure, and QoS.
• Experience with call center software and integrations, E911, paging systems, fax systems, security systems, and cellular voice solutions.
• Experience with the design and implementation of audio and video conferencing solutions.
• Strong project management skills and the ability to lead projects from conception to implementation.
• Excellent problem-solving abilities and a commitment to high-quality service delivery.
• Strong communication and interpersonal skills.

Nice-to-haves

• Wireless experience.

Benefits

• Comprehensive health plans
• 401(k) program with company match
• Flexible time off benefits
• Inclusive fertility/adoption benefits
• Participation in incentive plans