Collateral Underwriter Manager

Jet HomeLoans, a Dream Finders Homes company • Jacksonville, FL

387d • $90,000 - $100,000

About The Position

The Underwriting Manager at Jet HomeLoans is responsible for overseeing a team of loan underwriters, ensuring high-quality loan processing and compliance with industry standards. This role emphasizes effective communication, problem-solving, and maintaining strong relationships with both internal and external stakeholders. The manager will also focus on meeting productivity and quality metrics while fostering a positive work environment.

Requirements

• 5+ years of leading teams of loan underwriters as a primary underwriting decision maker.
• 10+ years of loan origination underwriting experience, preferably in new build business.
• Excellent working knowledge of Non-Conforming, FNMA, FHLMC, FHA, VA, and USDA guidelines.
• Current FHA and VA Credit Designations are required.
• Deep knowledge of federal and state laws (e.g., TRID, TILA, ECOA, and HMDA).
• Sound technical skills with the aptitude to learn/navigate loan origination software and other technologies.
• Ability to write correspondence and effectively present information to employees and management.
• Ability to read and interpret various loan documents such as promissory notes, agency/investor directives, and other loan documents.
• Ability to define problems, collect data, establish facts, and provide information to resolve the situation.
• Ability to work well under pressure and meet multiple and sometimes competing deadlines.
• Ability to apply basic math; calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Basic computer skills required: word processing, email, and mortgage software.

Nice To Haves

• 2-3 years of Ellie Mae Encompass Loan Origination System experience.
• A bachelor's degree or equivalent certificate.
• Proficiency in Microsoft Excel.

Responsibilities

• Managing a loan underwriting team of up to 25+ employees.
• Managing staff performance and productivity.
• Developing Underwriter Supervisors.
• Managing staff overtime requests.
• Ensuring loans approved by the assigned team are salable and conform to applicable investor/agency guidelines.
• Ensuring the work quality of the assigned team adheres to company policy and procedures.
• Ensuring loans within the assigned pipeline close on time.
• Ensuring assigned company Key Risk Indicator (KRI) and Key Performance Indicator (KPI) metrics are met.
• Reviewing and solving complex loan issues.
• Managing and resolving loan-level escalations.
• Attending and participating in daily pipeline calls/meetings.
• Assisting with recruiting and hiring of underwriting staff.
• Managing employee satisfaction and engagement.
• Managing external and internal customer satisfaction scores.
• Developing and cultivating great working relationships with sales, processing, underwriting, closing, secondary, and compliance teams and leaders.
• Developing and cultivating great working relationships with key home builder partners.
• Researching and responding promptly to internal Quality Assurance and Quality Control reviews.
• Assisting with new hire and process change training.
• Preparing and presenting reports to senior management.
• Reporting material process and policy infractions/gaps to the Director of Operations.

Benefits

• Health Insurance - Medical, Dental & Vision
• Generous PTO & 8 holidays
• 401(k) Savings Plan with company match
• Employee Wellness and Employee Assistance Programs
• Home Purchase Discount for Associates
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree