Collection/Customer Service - 127

About the position

The Customer Service/Collections Loan Specialist at Sun Loan Company is a full-time role focused on providing exceptional service to customers while managing loan processing and collections. The position involves direct interaction with customers, both in-person and over the phone, to assess their loan needs and offer solutions. The role also includes opportunities for career development and bonuses based on performance metrics.

Responsibilities

• Assess customer's loan needs and provide valuable solutions.
• Process new loans and manage communication regarding account status.
• Execute collection calls on overdue accounts.
• Generate new sales leads through marketing and community networking.

Requirements

• Entry-level experience in loan processing or customer service.
• Strong communication skills, both verbal and written.
• Goal-driven and eager to learn about consumer finance.

Nice-to-haves

• Experience in sales or customer service roles.
• Familiarity with financial products and services.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching