Truist Financial - Richmond, VA
posted 5 months ago
The Collection Production Manager I position at Truist Bank is a full-time role based in Richmond, VA, with a hybrid work schedule that supports teams in two other locations, specifically Lumberton and Charleston, WV. The manager is open to candidates from these locations but has a preference for those based in Richmond. This role is pivotal in leading a team responsible for collection and recovery activities, ensuring that all teammates adhere to standardized collection procedures for their assigned accounts. The manager will be tasked with executing and delivering critical business components as determined by Key Performance Indicators (KPI) through effective hiring, training, development, and motivation of teammates. In this position, the manager will ensure that teammates follow standardized collection procedures and will monitor objectives using standard management reporting systems. Ongoing training and feedback will be provided to teammates to promote appropriate performance, engagement, and career development. The manager will also review and analyze performance reports on a daily, weekly, and monthly basis to identify trends and take necessary actions to improve performance. The role requires ensuring that accounts are treated appropriately based on their status and regulatory requirements, in line with Default Management policies. The manager will be responsible for meeting established performance objectives related to delinquency, non-performing assets, loan losses, and recovery. Continuous improvement in department processes will be a focus, with the manager providing feedback and information to assist with departmental projects. Compliance with all policies and procedures is essential, and the manager will make recommendations regarding employment decisions, training, performance ratings, and other personnel matters. Additional duties may be assigned by the Collections Manager as needed.