Collection Specialist

HCA - Hendersonville, TN

Full-time

Remote - Hendersonville, TN

Hospitals

About the position

As a Collections Specialist | Patient Account Representative you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.

Requirements

• High School Graduate or GED preferred.
• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Upload. Wifi is not permitted.
• Ability to work uninterrupted for shift (not including breaks/lunch).
• BILINGUAL is not required, but a plus.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.