Collections/Account Representative

Fred Martin Motor Company•Norton/Barberton, OH

5d•Onsite

About The Position

World Financial Services is hiring a customer account specialist. As a Customer Account Specialist, you will be integral in helping our customers achieve ownership of their Vehicles by providing individualized attention in managing a dedicated portfolio of customers.

Requirements

Debt Collection Experience ( especially in Buy Here Pay Here, RENT TO OWN, or Cash Advance ) Preferred, but will train the right individual.
Must have strong Customer service and communication skills
Able to handle multiple tasks.
Strong organizational skills.
Team mentality, while at the same time striving to meet individual goals
Valid Driver's License
Ability to pass a drug screen and background check

Responsibilities

Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans/leases
Contact customers by phone and mail to determine intent to pay and ability to resolve delinquency
Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company
Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
Manage loss control activities such as collections, insurance, and repossessions
Perform investigative activities to evaluate and determine the whereabouts of customers and/or collateral through database searches and system records
Interact with clients in accordance with state and company guidelines while working in a fast-paced environment
Accurately document each contact
Meet or exceed the Company percentage for non Renewal’s
Additionally, Customer Account Managers help support the overall needs of the Office by assisting other team members.