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Collections Analyst - Local
The Coca-Cola Company - Bedford, NH
posted 2 months ago
About the position
The Collections Analyst I at Coca-Cola Beverages Northeast is responsible for the efficient and timely collection of outstanding customer balances. This role involves managing a large portfolio of local accounts, ensuring effective communication with customers, and collaborating with internal teams to resolve disputes and apply payments accurately. The position emphasizes strong relationship-building skills and requires a background in collections, particularly within the beverage industry.
Responsibilities
- Prioritize daily collection calls and activities for assigned customer portfolio to ensure collections goals are met.
- Analyze customer balances, payment history, and ability to pay to determine collectability of outstanding receivable balances or escalation of payment issues.
- Partner with all areas of accounts receivable to ensure outstanding customer balances are researched, collected, and properly applied.
- Complete customer reconciliations as necessary in the collections process.
- Document collections efforts with clear and concise notes.
- Maintain strong communication with sales centers regarding customer balances, account risks, NSF payments, and disputes.
- Perform additional accounts receivable responsibilities as requested by leadership.
Requirements
- Bachelor's degree in Accounting, Finance, or related discipline preferred.
- 2+ years of commercial Collections experience.
- Strong communication and interpersonal skills both internal and external to the organization.
- Recent hands-on experience with SAP preferred.
- Strong proficiency with Microsoft Office applications including Outlook, Excel, Word, and PowerPoint required.
- A customer service mindset with excellent problem-solving, analytical, organizational, and time management skills.
Benefits
- 401K with Company Match
- Health Insurance
- Life Insurance
- Paid Time Off
- Employee Referral Bonuses
- Fitness Reimbursements
- Tuition Reimbursement
- Employee Discounts
- Scholarship Opportunities
