Collections Analyst

$15 - $19/Yr

Res-Care - Charleston, SC

Full-time - Entry Level

Remote - Charleston, SC

Nursing and Residential Care Facilities

About the position

Our Collections Analysts are responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica's Collections Policy and Procedures and the Consumer Credit Protection Act of 1977. Our finance and accounting departments focus on the organization's financial management strategies and execution. Our Collections Analysts are integral members of our finance teams. This position requires QS1 Collections experience (non-negotiable). This is a remote position. It is desired that applicants live in South Carolina or North Carolina. Schedule: Monday - Friday, 8:30am - 4:00pm eastern time. No nights, No weekends.

Responsibilities

• Responsible for collection efforts of facility level accounts for services rendered by PharMerica and the reconciliation of any balance variances which may include partial payments, double payments and/or credits.
• Works with facilities, receiving in/out bound telephone calls and/or emails, providing customer service through explaining their bill and following-up on past due accounts using approved collection techniques.
• Identifies at-risk accounts and brings them to the attention of the management team and account managers.
• Document collection efforts with clear and concise notes.
• Works with internal and external customers, including facility owners, CEOs, to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account balances and relieve AR in a timely manner.
• Productivity records will also be maintained.
• Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
• Works with Facility Collection Director/Manager/Supervisor and other members of the management team in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.
• Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence.
• Works with Facility Collections Manager/Supervisor and other members of the management team on special projects as needed.
• Performs other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Requirements

• High School graduate, GED or equivalent experience
• One year billing and/or collections experience
• Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience preferred
• Data entry, Strong proficiency with MS Excel, Word, Webex, MS Teams, and basic computer knowledge
• Medical billing and coding experience desired
• Strong written and verbal Communication, Problem Solving, Analytical Skills, Detail Orientation, can work individually and within a Team

Nice-to-haves

• Medical billing and coding experience desired

Benefits

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment