Collections and Client Support Specialist - 20711

$47,840 - $52,000/Yr

Talentzök - Anaheim, CA

Full-time - Mid Level

Anaheim, CA

Administrative and Support Services

About the position

The Collections and Client Support Specialist role at TalentZok involves managing customer support and collections for B2B clients. The position requires handling high volumes of inbound and outbound calls, reconciling accounts, and maintaining accurate records in an ERP system. The specialist will work closely with internal teams to resolve customer issues and achieve retention and collection goals.

Responsibilities

• Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older
• Reconcile credit memos and pre-payments against open invoices
• Work cross functionally with internal stakeholders to resolve customer issues in a timely manner
• Maintain accurate customer records in ERP system
• Accountable for achieving monthly retention/collection goals
• Send account statement and dunning letters as required
• Perform additional assignments as directed by the Accounting Manager

Requirements

• 3-5 years of experience in B2B collections or customer support
• Comfortable with high volume inbound and outbound calls
• Experience working with ERP systems and maintaining accurate customer records
• Proficient with 10-key and must be able to type minimum 40 WPM
• Excellent written and verbal communication
• Ability to work independently and be part of a team