Collections Associate

HD Supply - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Collections Associate at HD Supply is responsible for contacting customers to collect outstanding accounts receivables, resolving billing issues, and reducing delinquency in accounts receivable. This role involves maintaining customer records, documenting collection efforts, and ensuring timely follow-up on disputes, all while adhering to service level agreements.

Responsibilities

• Contact customers to determine reasons for overdue payments and review terms of sale, service, or credit contracts.
• Receive payments and post amounts paid to customer accounts.
• Document information about the financial status of customers and the status of collection efforts.
• Review and monitor assigned accounts and applicable collection reports to maintain up-to-date customer records.
• Maintain clear documentation of customer contact through the collection or dispute process.
• Ensure timely follow-up of open disputes in accordance with service level agreements.
• Resolve internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Requirements

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2-5 years of experience in area of responsibility.