Collections Associate

HD Supply - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

Merchant Wholesalers, Durable Goods

About the position

The Collections Associate is responsible for contacting customers to collect outstanding accounts receivables, resolving billing issues, and reducing delinquency in accounts receivable. This role involves maintaining customer records, documenting collection efforts, and ensuring timely follow-up on disputes, all while adhering to service level agreements.

Responsibilities

• Communicates with customers to determine reasons for overdue payments and reviews terms of sale, service, or credit contracts.
• Receives payments and posts amounts paid to customer accounts.
• Documents information about the financial status of customers and the status of collection efforts.
• Reviews and monitors assigned accounts and applicable collection reports to maintain up-to-date customer records.
• Maintains clear documentation of customer contact through the collection or dispute process.
• Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Requirements

• High school diploma or GED strongly preferred.
• 2-5 years of experience in collections or accounts receivable management.
• Specialized skills training/certification may be required.