Collections Associate

$42,203 - $51,106/Yr

Hd Supply Management - Santee, CA

Full-time - Entry Level

Santee, CA

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The position is responsible for contacting customers to collect outstanding accounts receivables, resolving billing issues, and reducing accounts receivable delinquency. The role involves maintaining accurate customer records, documenting collection efforts, and ensuring timely follow-up on disputes, all while adhering to established policies and procedures.

Responsibilities

• Communicates with customers to determine reasons for overdue payments and reviews terms of sale, service, or credit contracts.
• Receives payments and posts amounts paid to customer accounts.
• Documents information about the financial status of customers and the status of collection efforts.
• Reviews and monitors assigned accounts and all applicable collection reports to maintain up-to-date customer records.
• Maintains clear documentation of customer contact through the collection or dispute process.
• Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Requirements

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2-5 years of experience in area of responsibility.

Benefits

• Medical (with Prescription drug coverage)
• Dental and vision plans
• Health care and Dependent Care FSA (as applicable)
• 401(K) with company match
• Paid Holiday, Vacation, Personal Time, and Wellness Day
• Paid Sick Time
• Life and Accidental Death & Dismemberment Insurance
• Short and Long-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Whole Life insurance
• Commuter Benefits
• Tuition Reimbursement
• Employee Assistance Program
• Adoption and Surrogacy Assistance