Collections Associate

About the position

The Collections Associate role at Aston Carter involves managing customer accounts to ensure timely collection of past due invoices while maintaining a professional and courteous demeanor. This position requires effective communication and problem-solving skills to address various account issues and disputes, contributing to the overall success of the credit and collections team.

Responsibilities

• Contact customers for past due balances and thoroughly document pertinent information.
• Communicate with field personnel regarding past due invoices and disputes.
• Research and reconcile all open issues, including credits, unapplied cash, misapplied cash, and disputes.
• Mail or fax correspondence such as letters and statements.
• Communicate account changes and updates with the corresponding department.
• Place and release customer account holds.
• Work with collection agencies by assigning accounts and responding to inquiries.
• Provide management with the status of past due accounts.
• Work in a structured environment with a diverse workforce.
• Perform other essential duties as assigned by the supervisor.

Requirements

• 1+ years of Accounts Receivable experience in a mid-sized company.
• 1+ years of prior collections experience, preferably business-to-business.
• Comfortable with Microsoft Excel, including formulas, VLOOKUP, and Pivot Tables.
• High school diploma or equivalent.
• Ability to type 35 WPM and be on the phone 90% of the workday.
• Proven problem-solving and investigative skills with AR and collections.
• Strong previous job tenure and attendance record.

Nice-to-haves

• Background in distribution or manufacturing is preferred.
• Experience with JD Edwards is a plus.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)