Collections Associate

$45,760 - $47,840/Yr

Aston Carter - La Vergne, TN

Full-time - Entry Level

La Vergne, TN

Administrative and Support Services

About the position

The Collections Associate role at Aston Carter involves managing customer accounts to ensure timely collection of past due invoices while maintaining a professional and courteous demeanor. This position requires effective communication and problem-solving skills to address various account issues and disputes, contributing to the overall success of the credit and collections team.

Responsibilities

• Contact customers for past due balances and thoroughly document pertinent information.
• Communicate with field personnel regarding past due invoices and disputes.
• Research and reconcile all open issues, including credits, unapplied cash, misapplied cash, and disputes.
• Mail or fax correspondence such as letters and statements.
• Communicate account changes and updates with the corresponding department.
• Place and release customer account holds.
• Work with collection agencies by assigning accounts and responding to inquiries.
• Provide management with the status of past due accounts.
• Work in a structured environment with a diverse workforce.
• Perform other essential duties as assigned by the supervisor.

Requirements

• 1+ years of Accounts Receivable experience in a mid-sized company.
• 1+ years of prior collections experience, preferably business-to-business.
• Comfortable with Microsoft Excel, including formulas, VLOOKUP, and Pivot Tables.
• High school diploma or equivalent.
• Ability to type 35 WPM and be on the phone 90% of the workday.
• Proven problem-solving and investigative skills with AR and collections.
• Strong previous job tenure and attendance record.

Nice-to-haves

• Background in distribution or manufacturing is preferred.
• Experience with JD Edwards is a plus.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)