Collections Clerk- Corporate Office

$41,600 - $52,000/Yr

Oakwood Management Company - Reynoldsburg, OH

Full-time - Entry Level

Reynoldsburg, OH

Real Estate

About the position

The A/R Specialist position at Oakwood Management Company involves managing and collecting outstanding accounts from former residents. The role focuses on ensuring timely payments and maintaining accurate records of all collection activities, while also providing excellent customer service and support.

Responsibilities

• Monitor accounts to identify overdue payments and necessary adjustments.
• Contact former residents via email and mail to establish payment plans.
• Maintain detailed records of all communications and transactions with accounts.
• Address and resolve any disputes related to billing and payments.
• Process payment information over the phone for credit card payments.
• Ensure compliance with relevant laws and regulations during collection activities.
• Assist third-party collection agents with adjustments, questions, and legal filings.

Requirements

• Customer service experience or similar role.
• Strong communication and negotiation skills.
• Excellent problem-solving abilities.
• Proficiency in Microsoft Office and database use.
• Familiarity with billing procedures and contract law.
• High school diploma required; Associate's or Bachelor's degree in finance, accounting, or a related field is a plus.

Nice-to-haves

• Experience in finance or accounting roles.
• Ability to manage stressful situations with patience.

Benefits

• Paid medical insurance for employee.
• Dental insurance.
• Vision insurance.
• 401(k) matching.
• Tuition reimbursement.
• Paid time off (PTO).
• Generous PTO including 9 paid holidays, including your birthday.