Collections Customer Service Representative

TEKsystems - Juno Beach, FL

Full-time - Mid Level

Juno Beach, FL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Collections Customer Service Representative at TEKsystems is responsible for managing overdue accounts by contacting customers through various communication channels. This role involves negotiating payment plans, documenting interactions, and ensuring exceptional customer service while meeting collection goals. The representative will collaborate with other departments to resolve inquiries and escalate accounts as necessary, all while adhering to company policies and regulations.

Responsibilities

• Contact customers with overdue accounts via phone, email, or mail to discuss outstanding balances.
• Negotiate payment plans and arrangements with customers based on their financial situations.
• Document all interactions and payment agreements accurately in the company's database.
• Monitor payment statuses and follow up with customers on missed payments.
• Provide exceptional customer service while effectively communicating payment expectations and deadlines.
• Collaborate with other departments, such as billing and sales, to resolve customer inquiries and discrepancies.
• Identify and escalate accounts that require further action, such as legal proceedings or account suspension.
• Stay informed about company policies, procedures, and regulations related to collections practices.
• Meet monthly collection goals and targets set by management.
• Continuously seek opportunities to improve collection processes and procedures.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Previous experience in collections, accounts receivable, or a related field preferred.
• Strong negotiation and communication skills, both written and verbal.
• Excellent interpersonal skills with the ability to build rapport and trust with customers.
• Detail-oriented with strong organizational and time management abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in basic computer skills and experience with CRM software or similar tools.
• Knowledge of relevant laws and regulations governing collections practices is advantageous.
• Ability to handle sensitive information confidentially and ethically.
• Willingness to adapt to changing priorities and embrace new challenges.