This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Collections Representative (Lakeland, FL)
Marriott International - Lakeland, FL
posted 2 months ago
About the position
The Collections Representative is responsible for pursuing collections and keeping accounts current by contacting customers via telephone or email. This role involves determining customers' ability to pay, offering appropriate payment options, and entering details of conversations and agreements into the computer system. The representative acts as the primary contact for collection issues, analyzes information using business processing software, and ensures adherence to company policies and procedures while maintaining confidentiality of proprietary information.
Responsibilities
- Pursue collections and keep accounts current by contacting customers via telephone or email.
- Determine customer's ability to pay and offer appropriate payment options.
- Enter details of conversation and agreements into the computer system.
- Act as primary contact for collection issues.
- Analyze information using computers with business processing software.
- Review and correct any payments posted in accounting systems.
- Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Maintain confidentiality of proprietary information; protect company assets.
- Anticipate and address owners' service needs.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Requirements
- High school diploma/G.E.D. equivalent required.
- At least 6 months to 1 year of related work experience (Collections experience in a Call Center environment).
- Bilingual (English/Spanish) preferred.
Benefits
- $1000 sign-on bonus for new associates.
- Full-time with benefits.
- Earn additional incentives for exceptional performance with no cap.
