Collections Specialist - Remote

Haven Behavioral Healthcare - Smyrna, TN

Full-time

Remote - Smyrna, TN

Ambulatory Health Care Services

About the position

Haven Behavioral Healthcare is seeking a Collections Specialist to join our team remotely. This position is crucial as it involves providing cash and financial posting as well as collections services for multiple facilities. The role requires the specialist to prepare reports, bill institutional and professional claims, and engage with patients regarding outstanding account balances. The Collections Specialist will also be responsible for performing basic computer system maintenance and conducting patient account research to ensure accuracy and efficiency in collections processes. This position is essential in supporting our mission to provide comprehensive care for individuals dealing with mental health and substance abuse issues across our facilities.

Responsibilities

• Provide cash and financial posting services for multiple facilities.
• Prepare reports related to collections and billing.
• Bill institutional and professional claims accurately and timely.
• Contact patients regarding outstanding account balances to facilitate collections.
• Perform basic computer system maintenance to ensure operational efficiency.
• Conduct patient account research to resolve discrepancies and ensure accurate billing.

Requirements

• High school diploma or GED required; college education preferred.
• Minimum of 2 years' experience in electronic cash posting and collections.
• Working knowledge of HMS/Medhost is required.
• Experience with patient accounting systems and Waystar electronic billing system preferred.
• Prior experience in cash posting in a healthcare setting is required; outpatient experience preferred.

Benefits

• Company paid medical premiums for associates
• Dental and vision coverage
• 401k with match
• Supplemental insurance
• Short-term and long-term disability insurance
• Paid time off and holidays
• Continuing education program