Collections Specialist
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About The Position
The CU*Answers Collections Services department provides collection call support to our book of credit union clients. As part of the CU*Answers Collections Services team, the Collection Specialist will make outbound calls and take inbound calls from delinquent borrowers to understand the cause of delinquency on their accounts. They will also work with the borrower to attempt to bring the accounts current with a goal to help keep them current in the future. On occasion, the Collections Specialist may also be tasked to provide support for newly converted credit union inbound member calls. Those calls will consist of basic membership needs such as balance inquiries, online banking login assistance, etc.
