About the position
At Brightspeed, we are reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality by designing and building a world-class fiber network and creating a customer experience second to none. We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. Your role will also involve assisting with basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customers' concerns to ensure prompt payment. Come help us build the best and fastest fiber-optic network in America! As a Collections Specialist, you will have the following duties: Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquiries. You will meet established collection objectives monthly, collect and manage past due accounts for moderate to large-sized business customers, and use various computer systems simultaneously. Building and maintaining strong customer relationships and problem-solving with the customer will be key aspects of your role. You will also be responsible for the preparation of monthly collection reports and recommendations on credit memos and write-off activities, collaborating with sales, customer service, billing operations, and AR teams in reconciling accounts, and reviewing and comprehending contractual agreements with customers that govern the servicing relationship.
Responsibilities
- Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquiries.
- Meet established collection objectives monthly.
- Collect and manage past due accounts for moderate to large-sized business customers.
- Use various computer systems simultaneously.
- Build and maintain strong customer relationships and problem-solve with the customer.
- Prepare monthly collection reports and recommendations on credit memos and write-off activities.
- Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts.
- Review and comprehend contractual agreements with customers that govern the servicing relationship.
Requirements
- 3+ years of experience in B2B collections.
- Ability to overcome objections and offer solutions to resolve potential roadblocks.
- Strong interpersonal and communication skills, able to communicate effectively orally and in writing with appropriate detail, judgment, and discretion at all levels of the organization including senior management.
- Relationship-builder with strong listening skills.
- Demonstrates competence, professionalism, and leadership presence.
- Well-organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments.
- Demonstrates integrity and the highest ethical standards in all aspects.
- Ability to learn complex systems, process quickly, and convey that knowledge to others.
Nice-to-haves
- Bachelor's degree in Finance, Accounting, Business, or related field.
- Telecommunications industry experience.
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
