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The Collection Specialist position at Airgas, located in Independence, Ohio, is a vital role responsible for safeguarding the assets of Airgas's North Division by maintaining a healthy accounts receivable position for all assigned accounts. This position offers a Monday through Friday work schedule with workplace flexibility, allowing for a hybrid work environment that combines in-office and remote work. The role is situated within a supportive team environment that encourages career growth and development. As a Collection Specialist, you will be tasked with managing an account portfolio and assisting in account reconciliation to ensure the collection of all monies due from customers. This involves prioritizing your portfolio to maximize collection efforts while monitoring key indicators that may signal a customer account is at risk of becoming delinquent. You will also be responsible for resolving customer account issues, including past due invoices, to ensure timely payments. This may involve making recommendations to Sales or the customer to negotiate payment settlements and providing assistance with non-payment issues to identify and resolve root causes. Collaboration is key in this role, as you will work closely with Cash Applications, Dispute Management, and Special Handling teams to address unpaid cash and non-payment issues, as well as customer-related disputes. You will initiate reviews and recommendations with Field Sales and Collection management regarding the initiation of final demand notices and outside collections. Maintaining quality relationships with branch managers, account managers, and area sales managers is essential, and you will involve regional managers when necessary to keep them informed of any issues that arise.