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Airgasposted 10 months ago
Full-time • Entry Level
Independence, OH
Merchant Wholesalers, Nondurable Goods
Resume Match Score

About the position

The Collection Specialist position at Airgas, located in Independence, Ohio, is a vital role responsible for safeguarding the assets of Airgas's North Division by maintaining a healthy accounts receivable position for all assigned accounts. This position offers a Monday through Friday work schedule with workplace flexibility, allowing for a hybrid work environment that combines in-office and remote work. The role is situated within a supportive team environment that encourages career growth and development. As a Collection Specialist, you will be tasked with managing an account portfolio and assisting in account reconciliation to ensure the collection of all monies due from customers. This involves prioritizing your portfolio to maximize collection efforts while monitoring key indicators that may signal a customer account is at risk of becoming delinquent. You will also be responsible for resolving customer account issues, including past due invoices, to ensure timely payments. This may involve making recommendations to Sales or the customer to negotiate payment settlements and providing assistance with non-payment issues to identify and resolve root causes. Collaboration is key in this role, as you will work closely with Cash Applications, Dispute Management, and Special Handling teams to address unpaid cash and non-payment issues, as well as customer-related disputes. You will initiate reviews and recommendations with Field Sales and Collection management regarding the initiation of final demand notices and outside collections. Maintaining quality relationships with branch managers, account managers, and area sales managers is essential, and you will involve regional managers when necessary to keep them informed of any issues that arise.

Responsibilities

  • Manage an account portfolio and assist in account reconciliation for the collection of all monies due from customers.
  • Prioritize portfolio to maximize collection efforts and monitor key indicators of potential delinquency.
  • Resolve customer account issues, including past due invoices, to ensure timely payments.
  • Make recommendations to Sales and/or customers to negotiate payment settlements.
  • Provide assistance with non-payment issues to identify and resolve root causes.
  • Collaborate with Cash Applications, Dispute Management, and Special Handling to resolve unpaid cash and non-payment issues.
  • Initiate reviews and recommendations regarding final demand notices and outside collections.
  • Maintain quality relationships with branch managers, account managers, and area sales managers.

Requirements

  • Excellent oral and written communication and interpersonal skills.
  • Ability to adjust communication methods based on customer situations.
  • Positive approach and willingness to learn, with the ability to work in a team environment.
  • Customer-focused behavior, building positive relationships and understanding customer needs.
  • Ability to handle difficult situations diplomatically and professionally.
  • Excellent analytical and creative problem-solving skills.
  • Proficient in Google suite applications and/or Microsoft Office (Word, Excel).
  • SAP experience preferred.
  • High School Diploma/GED required.
  • Associates/Bachelor's degree preferred.

Nice-to-haves

  • Experience in collections or accounts receivable management.
  • Familiarity with financial software and tools.

Benefits

  • Workplace flexibility (hybrid: in-office/remote)
  • Career growth opportunities
  • Supportive team environment
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