Collections Specialist

$29,120 - $41,600/Yr

Greenpath Solutions - Doraville, GA

Part-time,Full-time - Entry Level

Doraville, GA

About the position

The Collections Specialist at Greenpath Solutions is responsible for contacting clients to collect outstanding payments while maintaining trustful relationships. The role requires professionalism, excellent communication, and negotiation skills, as well as the ability to work independently to ensure timely payments.

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

Requirements

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• High school diploma; Associate's/Bachelor's degree is a plus

Nice-to-haves

• Associate's degree
• Bachelor's degree

Benefits

• Flexible working hours
• Competitive pay