Collections Support Associate

$40,200 - $64,800/Yr

Accenture - Houston, TX

Full-time - Entry Level

Houston, TX

Professional, Scientific, and Technical Services

About the position

The Collections Support Associate at Accenture is responsible for managing and resolving accounts for a major fast food retailer's owners and operators. This role focuses on daily collections, managing an aging portfolio, and ensuring prompt resolution of escalations and complex cases while maintaining high standards of customer service. The ideal candidate will also support continuous improvement in processes and procedures.

Responsibilities

• Perform daily collections, managing a portfolio of owners and operators of fast-food restaurant franchises.
• Handle escalations from franchise owners/operators, resolving issues from start to finish and ensuring customer satisfaction.
• Analyze aging reports to ensure service level agreements (SLAs) are achieved.
• Provide guidance to team members, assisting with collection strategies and addressing questions or concerns.
• Collaborate with the team to recommend and implement innovative solutions for process improvements and efficiencies.
• Assist the team in value mapping processes to identify and capture opportunities for process enhancements.
• Develop and update job aids to support the department and improve understanding of collections processes.

Requirements

• Minimum of 1 year of collections experience.
• Excellent written and verbal communication skills, with the ability to clearly interact with franchise owners/operators and internal teams.
• Proficient in Excel, Outlook, and other foundational computer skills.
• High school diploma or GED required; college experience is preferred.
• Demonstrated ability to resolve internal and external escalations from start to finish, ensuring timely and satisfactory outcomes.
• Strong analytical capabilities with keen attention to detail in managing portfolios and aging reports.
• Exceptional follow-through and organizational abilities, ensuring tasks are completed accurately and efficiently.
• Self-motivated and able to work independently while also contributing as a strong team player.

Nice-to-haves

• Experience working with fast food retail franchise models or in a similar high volume collections role is a plus.
• Familiarity with collections tools and software for tracking aging portfolios and managing collections workflows.

Benefits

• Diversity and inclusion programs
• Equal Employment Opportunity policies
• Accommodations for disabilities or religious observances