Lighthouse Credit Union - Portsmouth, NH
posted 3 months ago
Full-time - Entry Level
Hybrid - Portsmouth, NH
About the position
The Collector, also known as the Payment Resolution Specialist, is responsible for collecting payments and managing potential losses for the Credit Union. This role involves contacting members with delinquent loans, arranging repayment schedules, and working collaboratively with other departments to resolve delinquencies. The position is hybrid, based in Portsmouth, NH, and emphasizes the importance of enriching the lives of members, employees, and communities.
Responsibilities
- Contact members and co-members with delinquent loans to arrange suitable repayment schedules.
- Perform timely follow-ups on all types of loans assigned.
- Research and investigate possible solutions to resolve problems with members.
- Code member's accounts to alert other departments of delinquent loans and collection issues.
- Promote credit union services to members.
- Perform skip tracing as required.
- Record actions, conversations, and recommendations in the collection history notes.
- Consult with members requesting extensions and refinancing, preparing necessary documentation and referring to management with recommendations.
- Work with other departments to resolve delinquencies and prevent future problems.
- Coordinate the closing of approved collection-initiated refinances and ensure necessary paperwork is complete.
Requirements
- 2-3 years of experience in a similar role or related business field.
- Previous experience in collections or loan processing is desirable.
- Prior sales experience is a plus.
Benefits
- Employee loan discount
- Student loan/tuition assistance program
- Comprehensive medical/dental/vision insurance
- Paid time off (PTO) and paid federal holidays
- Weekly paychecks
- 401k plan with employer match/profit sharing
- Participation in the Annual Incentive Plan
- Continued training and advancement opportunities
- Balanced/Predictable schedule; all locations close at 5pm and on Sundays
- Opportunity to join employee-created Engagement Groups
- Local Volunteer Opportunities with employer contributed Volunteer Day
- Company Outings and annual Summit
- Hybrid work environments
