Collector
Trinity Health - Westchester, IL
posted 3 days ago
About the position
At Loyola, we know you're more than your job. We see you and all your potential. That's why we invest in our people. Flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what's important to you, is important to us. Join our family. The Collector is responsible for ensuring accurate and timely follow-up on payments owed to Loyola University Health System (LUHS). This role involves proactive communication with patients, third-party payers, and insurance companies (including Medicare/Medicaid) to resolve outstanding balances, investigate claim denials, and take corrective actions. The position requires collaboration with other hospital departments such as Patient Access, Coding, Case Management, and Managed Care to gather necessary information and ensure claims are processed efficiently.
Responsibilities
- Proactively follow up on delayed payments by contacting patients and insurance carriers, responding promptly to inquiries, and providing additional data when needed.
- Research claim rejections and denials, make corrections, and take appropriate actions or refer claims to the necessary team for resolution.
- Evaluate accounts and resubmit claims as needed; process refunds, adjustments, write-offs, or balance reversals for improperly billed charges or incorrect payments.
- Maintain regular collection follow-up based on the specific issue with the payer and required actions.
- Recommend accounts for agency referral according to established protocols.
- Perform other tasks as assigned by the Manager or Director.
Requirements
- Experience in collections, billing, or patient financial services preferred.
- Strong communication skills and ability to interact with patients, insurance providers, and internal departments.
- Ability to analyze and resolve complex billing and payment issues.
Nice-to-haves
- Bachelors Degree OR equivalent training acquired via work experience or education
- 3-5 years of previous job-related experience
Benefits
- Benefits from Day One
- Retirement (403B)
- Daily Pay
- Career Development
- Tuition Reimbursement
- Referral Rewards
