College Life Coach

About the position

The general purpose of this job is to contribute to meeting the goals and objectives of Detroit Mercy’s King Chavez Parks (KCP) Program: Connections. The College Life Coach will support the academic success of students who are identified as being economically and/or academically disadvantaged and to provide direct service to identified students based on their needs.

Responsibilities

• Plan and implement activities that support the goals and objectives of the KCP Connections program.
• Work with students to address and manage personal, social, financial, and other non-academic issues which adversely affect academic progress and persistence.
• Act as a first responder to program participants identified as being at-risk for leaving Detroit Mercy.
• Determine an appropriate, individualized plan of action for each student to address identified concerns.
• Follow established intervention plan which includes contacting students by email, phone, and in person to discuss identified concerns.
• Utilize student success tools including intervention software to monitor student progress and to document all contacts with program participants.
• Conduct regular follow-up and evaluation of student progress and maintain communication with all interested parties.
• Schedule regular meetings with students as necessary.
• Manage the annual reporting process for the State of Michigan KCP Initiatives.
• Work collaboratively with the Student Success Center staff, as well as all relevant academic and student service offices.
• Other activities as assigned to support the retention of students to Detroit Mercy.
• All other duties as assigned.

Requirements

• A college degree or four to eight years of work experience in a related field.
• Six months to two years of experience (Equivalent combination of education and employment).
• Knowledge of the challenges of underprepared or high touch populations in higher education.
• Appreciation, knowledge, and understanding of various student populations.
• Ability to work independently as well as in a collaborative team environment.
• Experience working with Beacon/early-alert software preferred.
• Proficient user of Microsoft Outlook and Office Suite.
• Knowledge of Banner Enterprise System preferred.
• Experience in data management systems.
• Knowledge of best practices in Retention and Student Support Services in Higher Education preferred.
• Familiarity with UDM and its organization, mission, commitments, structures, policies and practices.

Nice-to-haves

• Experience working with Beacon/early-alert software.
• Knowledge of Banner Enterprise System.
• Knowledge of best practices in Retention and Student Support Services in Higher Education.

Benefits

• Medical - Three health plans to choose from with a large national provider network.
• Dental - UDM’s School of Dentistry FREE to you and your dependents.
• Vision - Under United Healthcare, you are able to get one exam every 24 months.
• Health Savings Account and Flexible Spending Accounts offered.
• Employee Assistance Program - Provided to everyone in your household.
• Short-Term and Long-Term Disability.
• Life and AD&D - 1x base salary up to Dollar One Hundred Thousand.
• Option to purchase additional life insurance, accident insurance, and/or critical illness insurance.
• Tuition Remission Benefit for you, your spouse, and children.
• Retirement Plan - UDM provides matches up to 8%.