Collision Damage Estimator -$50,000 - $120,000 /annually

$50,000 - $120,000/Yr

Crash Champions - Avondale, AZ

Full-time - Entry Level

Onsite - Avondale, AZ

501-1,000 employees

Repair and Maintenance

About the position

At Crash Champions, we believe that the difference is trust, and we are committed to providing exceptional service in the collision repair industry. As one of the fastest-growing brands in this sector, we pride ourselves on being the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the United States. With over 600 state-of-the-art repair centers across 36 states, we are dedicated to serving our customers and business partners with excellence. Founded in 1999 by industry veteran Matt Ebert, who was recognized as the 2022 MSO Executive of the Year, Crash Champions has built a reputation for quality and reliability in vehicle repair. Our mission is to ensure that every customer feels informed and valued throughout the repair process, and we strive to maintain the highest standards of quality in every service we provide. In this role, you will be responsible for educating customers on the vehicle repair process, including insurance procedures, customer rights, repair techniques, and safety measures. You will complete initial estimates and write comprehensive estimates after conducting full disassembly and damage evaluations. Managing each repair throughout the process is crucial, as you will ensure that Crash Champions' quality standards are met by performing in-process quality control checks. Keeping customers fully informed and updated on the status of their vehicles is a key aspect of this position, as we aim to provide the best possible experience for our customers. Additionally, you will be expected to pull and review all data procedures with Body Technicians and complete post-scanning for each vehicle in the repair process. Pre-closing the final repair order, handling disbursement paperwork, addressing exceptions in the file, and ensuring that carrier-specific requirements are complete are also essential responsibilities of this role. Your ability to adapt to a fast-paced environment and manage multiple tasks efficiently will be vital to your success in this position.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation.
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.

Requirements

• Customer service skills
• Organization and multi-tasking skills
• Good time management and the ability to adapt easily to a fast-paced environment
• Knowledge of dealing with insurance partners preferred
• Ability to deal with fast-paced environments
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex

Benefits

• Competitive pay
• Weekly paychecks
• 401K with company match
• Medical/Vision/Dental insurance
• Additional elective benefits