Crash Champions - Chicago, IL
posted 4 months ago
About the position
At Crash Champions, we are committed to providing exceptional service in the collision repair industry, and we believe that trust is the foundation of our success. As one of the fastest-growing brands in this sector, we pride ourselves on being the largest founder-led multi-shop operator (MSO) in the U.S., with over 600 state-of-the-art repair centers across 36 states. Founded in 1999 by industry veteran Matt Ebert, who was recognized as the 2022 MSO Executive of the Year, Crash Champions has built a reputation for high-quality collision repair services. Our mission is to ensure that every customer receives the best possible experience during their vehicle repair process. In this role, you will be responsible for educating customers about the vehicle repair process, insurance procedures, and their rights as customers. You will complete initial estimates and write comprehensive estimates after conducting full disassembly and damage evaluations. Managing each repair throughout the process is crucial, as you will ensure that all repairs meet Crash Champions' quality standards by performing in-process quality control checks. Keeping customers informed and updated on the status of their vehicles is a key aspect of this position, as we strive to provide an exceptional customer experience. Additionally, you will be expected to pull and review all data procedures with Body Technicians and complete post-scanning for each vehicle in the repair process. You will also handle the pre-closing of the final repair order, manage disbursement paperwork, address any exceptions in the file, and ensure that all carrier-specific requirements are met. This position requires a strong understanding of the estimating system CCC One, as well as excellent customer service skills, organizational abilities, and the capacity to multitask in a fast-paced environment.
Responsibilities
- Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
- Complete initial estimates and write complete estimates after full disassembly and damage evaluation.
- Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process quality control checks.
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
- Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
- Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.
Requirements
- Must have knowledge of the estimating system CCC One.
- Strong customer service skills.
- Excellent organization and multi-tasking skills.
- Good time management abilities.
- Knowledge of auto insurance partners and various programs.
- Ability to work in fast-paced and demanding environments.
Benefits
- Competitive pay
- Weekly Paychecks
- 401K with company match
- Medical/Vision/Dental Insurance
- Additional elective benefits
