Crash Champions - Herndon, VA
posted 4 months ago
About the position
At Crash Champions, we believe that trust is the cornerstone of our business. As one of the fastest-growing brands in the collision repair industry, we pride ourselves on delivering high-quality service to our customers. Founded in 1999, we have expanded from a single repair center in Chicago to over 600 state-of-the-art facilities across 36 states in the U.S. Our commitment to excellence is reflected in our founder-led approach and our dedication to customer satisfaction. We are looking for individuals who share our passion for quality and service to join our team. In this role, you will be responsible for educating customers about the vehicle repair process, insurance procedures, and their rights as consumers. You will complete initial estimates and write comprehensive estimates after a thorough evaluation of the vehicle's damage. Managing each repair process is crucial, and you will ensure that all repairs meet Crash Champions' quality standards by performing in-process quality checks. Keeping customers informed and updated on the status of their vehicles is a key part of providing an exceptional customer experience. Additionally, you will work closely with Body Technicians to pull and review data procedures and complete post-scanning for each vehicle in the repair process. You will also handle the final repair order, manage disbursement paperwork, and ensure that all carrier-specific requirements are met. This position requires strong organizational skills, the ability to multitask, and a knack for adapting to a fast-paced environment.
Responsibilities
- Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
- Complete initial estimates and write complete estimates after full disassembly and damage evaluation.
- Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
- Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
- Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.
Requirements
- Customer service skills
- Organization and multi-tasking skills
- Good time management
- Ability to adapt easily to a fast-paced environment
- Knowledge of dealing with insurance partners preferred
- Ability to deal with fast-paced environments
- Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex
Benefits
- Competitive pay
- Weekly paychecks
- 401K with company match
- Medical/Vision/Dental insurance
- Additional elective benefits
