Crash Champions - Colorado Springs, CO
posted 4 months ago
About the position
At Crash Champions, we believe that trust is the cornerstone of our business. As one of the fastest-growing brands in the collision repair industry, we pride ourselves on delivering high-quality service to our customers. Founded in 1999, Crash Champions has expanded to become the largest founder-led multi-shop operator (MSO) in the U.S., with over 600 state-of-the-art repair centers across 36 states. Our commitment to excellence is reflected in our dedication to customer service and the quality of our repairs. We are looking for individuals who share our passion for providing exceptional service and who are eager to contribute to our mission of being the most trusted name in collision repair. In this role, you will be responsible for educating customers about the vehicle repair process, including insurance procedures, customer rights, and safety standards. You will complete initial estimates and write comprehensive estimates after a thorough disassembly and damage evaluation. Managing each repair throughout the process is crucial, as you will ensure that all work meets Crash Champions' quality standards by performing in-process quality control checks. Keeping customers informed and updated on the status of their vehicles is a key part of providing the best possible experience. Additionally, you will work closely with Body Technicians to pull and review all data procedures and complete post-scanning for each vehicle in the repair process. You will also handle the final repair order, manage disbursement paperwork, address any exceptions in the file, and ensure that all carrier-specific requirements are met. This position requires a proactive approach to customer service and a strong ability to manage multiple tasks in a fast-paced environment.
Responsibilities
- Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
- Complete initial estimates and write complete estimates after full disassembly and damage evaluation.
- Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
- Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
- Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.
Requirements
- Customer service skills
- Organization and multi-tasking skills
- Good time management
- Ability to adapt easily to a fast-paced environment
- Knowledge of dealing with insurance partners preferred
- Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex
Benefits
- Competitive pay
- Weekly paychecks
- 401K with company match
- Medical/Vision/Dental insurance
- Additional elective benefits
