Collision Estimator

Crash Champions - Austin, TX

Full-time - Entry Level

Onsite - Austin, TX

501-1,000 employees

Repair and Maintenance

About the position

The Collision Estimator at Crash Champions plays a crucial role in the collision repair process by educating customers about vehicle repairs, managing repair estimates, and ensuring quality standards are met throughout the repair process. This entry-level position focuses on providing excellent customer service and maintaining communication with customers regarding their vehicle's status.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation.
• Manage each repair throughout the process and ensure quality standards by performing in-process quality control.
• Keep customers fully informed and updated on the status of their vehicle.
• Pull and review all data procedures for Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order and handle disbursement paperwork, addressing exceptions in the file and ensuring carrier-specific requirements are complete.

Requirements

• Customer service skills
• Organizational skills
• Time management skills
• Ability to adapt easily to a fast-paced environment
• Knowledge of dealing with insurance partners preferred
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (Crash From Crash)
• 5 Paid Holidays