Collision Estimator

Crash Champions - Shawnee, KS

Full-time - Entry Level

Onsite - Shawnee, KS

501-1,000 employees

Repair and Maintenance

About the position

The Collision Estimator at Crash Champions plays a crucial role in the collision repair process by educating customers about vehicle repairs, managing estimates, and ensuring quality standards are met throughout the repair process. This entry-level position focuses on providing excellent customer service and maintaining communication with customers regarding their vehicle's status.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation.
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process quality control.
• Keep every customer fully informed and updated on the status of their vehicle to provide the best possible experience.
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.

Requirements

• Customer service skills
• Organizational skills
• Time management skills
• Ability to adapt easily to a fast-paced environment
• Knowledge of dealing with insurance partners preferred
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Competitive pay
• Weekly paychecks
• Medical/Vision/Dental insurance
• Additional elective benefits