Collision Estimator

$90,000 - $160,000/Yr

Crash Champions - Pleasanton, CA

Full-time - Entry Level

Onsite - Pleasanton, CA

501-1,000 employees

Repair and Maintenance

About the position

The Collision Estimator at Crash Champions plays a crucial role in managing the vehicle repair process, ensuring high-quality service and customer satisfaction. This position involves educating customers about repair processes, handling estimates, and maintaining communication throughout the repair journey. The Collision Estimator is responsible for overseeing the quality of repairs and ensuring compliance with insurance requirements.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation.
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier specific requirements are complete.

Requirements

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Benefits

• Competitive pay
• Weekly Paychecks
• 401K with company match
• Medical/Vision/Dental Insurance
• Additional elective benefits