Collision Estimator

$90,000 - $150,000/Yr

Crash Champions - Walnut Creek, CA

Full-time - Entry Level

Onsite - Walnut Creek, CA

501-1,000 employees

Repair and Maintenance

About the position

The position at Crash Champions involves managing the vehicle repair process while ensuring high-quality standards and customer satisfaction. The role requires educating customers about repair procedures, handling estimates, and maintaining communication throughout the repair process.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier specific requirements are complete.

Requirements

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays