Crash Champions - Jonesboro, GA
posted about 2 months ago
Full-time
Onsite - Jonesboro, GA
501-1,000 employees
Repair and Maintenance
About the position
The Collision Estimator at Crash Champions plays a crucial role in the collision repair process by educating customers about vehicle repairs, managing estimates, and ensuring quality standards are met throughout the repair process. This position requires strong customer service skills and the ability to handle multiple tasks in a fast-paced environment.
Responsibilities
- Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
- Complete initial estimates and write complete estimates after full disassembly and damage evaluation.
- Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
- Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
- Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier specific requirements are complete.
Requirements
- Customer service skills
- Organization and multi-tasking skills
- Good time management
- Ability to adapt easily to fast-paced environments
- Knowledge of dealing with insurance partners preferred
- Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex
Benefits
- Competitive pay
- Weekly paychecks
- 401K with company match
- Medical insurance
- Vision insurance
- Dental insurance
- Additional elective benefits
