Crash Champions - Maryville, TN
posted about 2 months ago
Full-time - Entry Level
Onsite - Maryville, TN
501-1,000 employees
Repair and Maintenance
About the position
The Collision Estimator at Crash Champions plays a crucial role in the collision repair process by educating customers about vehicle repairs, managing repair estimates, and ensuring quality standards are met throughout the repair process. This position is essential for providing excellent customer service and maintaining communication with customers regarding the status of their vehicle repairs.
Responsibilities
- Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
- Complete initial estimates and write complete estimates after full disassembly and damage evaluation.
- Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process quality control.
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience.
- Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
- Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier specific requirements are complete.
Requirements
- Customer service skills
- Organizational skills
- Time management skills
- Ability to adapt easily to a fast-paced environment
- Knowledge of dealing with insurance partners preferred
- Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Competitive pay
- Weekly paychecks
- Medical/Vision/Dental insurance
- Additional elective benefits
