Collision Estimator

Crash Champions - Plano, TX

Full-time - Entry Level

Onsite - Plano, TX

501-1,000 employees

Repair and Maintenance

About the position

The position at Crash Champions involves educating customers about vehicle repair processes, managing repair orders, and ensuring quality standards are met throughout the repair process. The role is crucial in providing excellent customer service and maintaining communication with customers regarding their vehicle status.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier specific requirements are complete.

Requirements

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management and the ability to adapt easily to fast-paced environments
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast-paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays