Collision General Manager

$66,000 - $127,200/Yr

Caliber Collision - Southport, NC

Full-time - Manager

Southport, NC

1,001-5,000 employees

Repair and Maintenance

About the position

The Collision General Manager is responsible for overseeing the overall operations of the collision center, ensuring compliance with company standards, and fostering a culture of safety and customer service. This role involves managing team performance, financial metrics, and client relationships while driving the center towards achieving its goals and objectives.

Responsibilities

• Forecast goals and objectives for the Center and strive to meet them.
• Recruit, recognize and retain talented teammates.
• Monitor the performance of all Center staff and provide leadership and coaching.
• Ensure that all employees have the required training for their position.
• Demonstrate a great ability to lead, develop, and inspire others to achieve success.
• Supervise the sales, overall production and administration of the center.
• Ensure that every associate follows all Caliber standards, policies and procedures.
• Responsible for overall team engagement, including effectively leading team engagement meetings and communicating center scoreboard.
• Periodically review estimates to ensure accuracy and compliance with Company and Client guidelines.
• Monitor current financial performance metrics and review previous months financial metrics to identify opportunities and trends.
• Ensure DRP accounts are managed properly and communicate any changes or reviews to Regional staff.
• Monitor the performance of each teammate and provide coaching through timely and specific feedback.
• Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners.
• Be responsible for the center's regulatory compliance, including hazmat regulations and documentation.
• Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business.
• Comply with all Caliber safety rules, guidelines, standards and create a culture of safety.

Requirements

• High school diploma or GED; post-secondary education in collision repair preferred.
• Experience in the auto repair industry or managing a team.
• At least 18 years of age.
• Valid Driver's License and eligibility for coverage under Caliber's insurance policy.
• Advanced understanding and knowledge of the repair process/procedures.
• Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking.
• Highly-effective leadership skills including excellent communication skills and the ability to delegate and empower employees.
• Personable, friendly demeanor with a World Class customer service approach.