Sally Beauty Supply - Egg Harbor Township, NJ
posted 4 days ago
About the position
The Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical, social media, business and selling skills. In addition to daily sales associate responsibilities, the CCC/CCS maximizes sales by creating increased customer retention and loyalty, building lasting relationships and driving behaviors that grow brand awareness and hair color market share. This role involves using market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, and conduct product education both in store and virtually. The CCC/CCS is a vital role whose main focus is driving the color & curl business, requiring extensive education provided through online guided learning and certification courses.
Responsibilities
- Determine customer color and care related needs and offer professional advice and recommendations.
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors.
- Ensure customer concerns and questions are resolved in a timely, appropriate, and effective manner.
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques.
- Stay informed regarding emerging trends and adapt personal sales techniques in response to the competitive market.
- Ensure all store opening and closing procedures are performed correctly, including bank deposits and cash handling.
- Demonstrate CosmoProf/BSG Culture Values and adhere to the company code of ethics and behavior.
Requirements
- One year retail or other sales-focused experience.
- Licensed cosmetologist highly preferred in US and Canada.
- Reliable transportation to effectively service designated store and market.
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year.
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting.
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred.
- Strong knowledge of POS applications.
- Comprehensive knowledge of computers, iPads, mobile devices and social media platforms.
- Commitment to working scheduled hours with flexibility for additional hours based on business needs.
- Ability to work in other stores and in the field at times.
- Strong time management and organization skills to manage multiple projects.
- Ability to present a professional image and interact positively with the public.
- Strong written and verbal communication skills, at all levels within and outside the organization.
- Must pass Color Certification Test within 60 days of hire to remain in position.
Benefits
- Generous product discount and free sample products.
- Great education regarding products through guided learning and certification courses.
- Ample opportunity for growth.
- Eligibility for medical, dental, vision, 401k, vacation, sick and holiday time depending on average hours worked.
