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Comcast Analyst - Enterprise BI Data Products & Governance Intern
Comcast - Philadelphia, PA
posted 3 months ago
About the position
The Comcast internship/co-op program is designed to set your career in motion by providing opportunities to cultivate meaningful relationships, develop strong interpersonal and business skills, and gain exposure to the day-to-day operations of a Fortune 40 media and technology company. Interns will work side-by-side with Comcast's top innovators, becoming integral members of the team while engaging in creative, innovative, and thought-provoking projects across various business units. This immersive experience allows students to understand the dynamics of a contemporary media and technology company, enhancing their professional network through mentorship opportunities. The Xfinity Growth, Innovation, and Experience Organization (XGIE) is focused on driving business growth and customer engagement, ensuring that Xfinity's products and services are effectively marketed and delivered to customers across different regions. The Enterprise BI team plays a crucial role in this organization by championing the use of data and analytics to inform critical business decisions. This team is responsible for promoting the use of aligned and accessible enterprise data assets, driving analytics to enhance business decisions, delivering advanced analytics and research, providing reliable reporting solutions, and implementing AI/ML solutions to foster growth and operational efficiencies. As an Analyst Intern on the Enterprise BI - Data Products & Governance team, you will collaborate with functional and technical analysts, engineers, subject matter experts, and key business stakeholders. Your primary responsibility will be to collect, sanitize, aggregate, and analyze data related to internal customer interactions, ultimately creating a standard set of customer-service-related key performance indicators. The ideal candidate will be comfortable researching data extraction methods from multiple technologies, drawing insights from the data, and preparing presentations to share findings with department leadership. The goal is to establish a repeatable process for measuring customer service effectiveness and satisfaction, which will inform the future strategy of the Data Products & Governance team.
Responsibilities
- Research and implement data collection techniques (both structured and unstructured)
- Analyze collected data to identify insights
- Establish Key Performance Indicators based on available data and insights
- Present findings and recommendations to department leadership
- Other duties and responsibilities as assigned.
Requirements
- Currently pursuing a bachelor's degree from a United States-based college or university
- Rising Junior or Rising Senior only (must have a graduation date between Winter 2025- Spring 2027)
- Returning to degree-program (for at least a semester) after the completion of the summer internship
- Available to work 40 hours per week over the course of the summer program- June 2 through August 15, 2025
- Authorized to work in the United States with no current or future sponsorship needs
- Available to report in-person to the work location on the job posting (unless virtual offering)
Nice-to-haves
- Comfort with a programming language for data collection and analysis (Python preferred)
- Familiar with SQL / Relational Databases
- Experience with data visualization (Tableau preferred) and data analysis techniques
- Ability to tell a data-driven story through presentations
- Preferred Majors: Any (with relevant interest / experience with above preferred skills)
Benefits
- Base Pay: $32.00
- Best-in-class benefits to eligible employees
- Support for physical, financial, and emotional well-being
